Privacy Policy
This Privacy Policy explains how HouseProFinder collects, uses, discloses, and protects information when you visit HouseProFinder.com, read our homeowner resources, or submit a request to be matched with home-service professionals.
1. Information we collect
Information you provide. When you use our matching experience, we may collect your name, email address, telephone number, ZIP code, selected service, project type, project details, project timing, homeownership status, and any other information you choose to provide.
Information collected automatically. We may collect the page you visited, referring URL, date and time, browser and device information, IP-derived technical information, session identifiers, and advertising or attribution parameters such as UTM values, gclid, fbclid, and msclkid when present.
Consent and request records. When you submit a matching request, we may retain the consent language shown to you, the date and time of consent, page URL, attribution data, and other records reasonably necessary to document your request.
2. How we use information
- Provide and operate the HouseProFinder website and matching experience.
- Understand your project and identify service providers or networks that may be relevant to your request.
- Measure traffic sources, advertising performance, conversions, and website usage.
- Maintain records of requests, consent, source attribution, and communications.
- Detect spam, fraud, security incidents, or misuse.
- Improve our homeowner guides, forms, services, and user experience.
- Comply with legal obligations and enforce our Terms of Use.
3. How information may be disclosed
If you submit a request to find a professional, information associated with that request may be disclosed to participating service providers, lead-routing or marketplace partners, and vendors that help process or deliver the request. Those parties may contact you about the home-service project you requested. We may also disclose information to vendors that support hosting, analytics, security, measurement, communications, or other business operations.
We may disclose information when required by law, to protect rights or safety, to investigate misuse, or as part of a merger, acquisition, financing, reorganization, or sale of business assets.
4. Calls, texts, and email
Where you expressly consent at the point of submission, HouseProFinder and service providers that may match your request may contact you at the telephone number or email address you provide about that request, including by calls or text messages. Consent is not a condition of purchasing any service. Message and data rates may apply. You can tell a caller you no longer wish to be contacted or reply STOP to applicable text messages.
5. Cookies, browser storage, and measurement
HouseProFinder may use cookies, local storage, session storage, and similar technologies to maintain session information, remember attribution data, measure performance, and improve the site. Third-party analytics or advertising technologies, if enabled, may collect information under their own privacy policies. We will update this policy and site controls as our technology stack changes.
6. Your privacy choices
Depending on your state or jurisdiction, you may have rights to request access to, correction of, or deletion of certain personal information, and in some cases to opt out of certain disclosures, targeted advertising, or uses defined as a “sale” or “sharing” under applicable law. Visit Your Privacy Choices for more information.
7. Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including operating the matching service, maintaining consent and transaction records, resolving disputes, preventing fraud, measuring performance, and complying with legal obligations. Retention periods may vary by record type and legal requirement.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
9. Children
HouseProFinder is intended for adults seeking services for a home or property. We do not knowingly solicit personal information from children under 13.
10. Third-party websites and providers
Our site may link to third-party websites or connect you with independent service providers. Their privacy practices are governed by their own policies, not this Privacy Policy.
11. Changes to this policy
We may update this Privacy Policy as our services, vendors, legal requirements, or matching relationships change. The “Last updated” date will identify the current version.
12. Contact and privacy requests
For general questions, use our Contact page. For privacy-rights requests, review Your Privacy Choices. We intentionally do not publish an email address or legal-entity name here until those production contact details are confirmed.